24 years’ experience in professional IT support
Qualified IT experts supporting hundreds of organisations around the UK
99.4% customer retention rate
We’ll get tailored quotes
We pick from the best 35 VoIP phone providers in the UK
We’re an unbiased IT company – not linked to any VoIP telephony provider
Clear price comparison
Our Total Cost of Ownership report compares all the tenders against your current spending
We can integrate VoIP phones with your business apps & we provide 24×7 technical support
What can a VoIP phone system do for my business?
All this works on your current internet & IT infrastructure. We’ll upgrade you if necessary.
If you’re an IT professional needing to compare and procure Unified Comms, please go to our UCaaS page.
One phone number on your devices
Video calls, conferences & call recording at the push of a button
Compliance features: call recording, call logging & more
Integrate with your business apps
Phone customers or leads from anywhere, using numbers that look local to them
Your own ready-made contact centre
Cheaper international calls
The UKs best VoIP Phone System Providers
Fast & Clear Quotes
Easy price comparison
We’ll Calculate your VoIP phone system TCO (Total Cost of Ownership).
We can break down all your phone costs into types of call, standing charges and other fees. Then we’ll generate graphs and charts, so you’ll see at a glance how much any cloud-based VoIP phone solution would cost compared to your current telephony system.
Included in your VoIP Phone TCO Report
About our VoIP phones solution procurement service
We have a long list of 35 VoIP phone providers. We whittle down the shortlist based on what you need.
Integrating your VoIP phones with your CRM, ERP or Ticketing App
Whether you use a big name in CRM like Hubspot or Salesforce, or another provider such as SugarCRM, Agile CRM, Zendesk, Zoho, Microsoft Dynamics, NetSuite or ServiceNow, we’ll make sure the shortlist of providers can integrate with it.
Productivity App Integration
Using Microsoft Teams or Office 365, Cisco Webex, Google Workplace, Slack or something else? No matter which productivity software you rely on, we’ll shortlist all the VoIP phone companies that work with it.
VoIP Phone System Compliance Functionality
Does your VoIP system have to the right functionality for you to comply with GDPR, SOC 1/2, HIPAA, JITRUST, PCI, or FedRamp? We can help you with that.
Compatible VoIP phone handsets
Already got handsets? Whether you’ve invested in Cisco, Avaya, Logitech or another brand, we can filter VoIP phone providers to make sure your current hardware is compatible.
How it works
Switching to VoIP Phones with Flywheel IT Services
Speak to a VoIP expert
Book a call to discuss what you need, VoIP phone pricing, and ask any questions about voice over IP technology.
Why get VoIP phones now?
Greater redundancy for consistent high quality communications
Make admin simpler
Scale up or down easily
Superior call reliability and coverage
Large corporation capabilities, for small-company prices
Far more flexible than older alternatives
About Flywheel IT Services
Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 24 years we have partnered with businesses, schools and major construction companies to provide IT services and to guide and support their IT projects, tech strategies and day-to-day operations.
In an average year
Frequently Asked Questions
VoIP is an abbreviation for ‘Voice over Internet Protocol.’ Traditional phones use the Public Switched Telephone Network (PSTN), which routes calls across copper cables linked by telephone exchanges.
VoIP technology, on the other hand, turns your voice into a digital signal that allows you to make internet calls. This is how a VoIP phone system lets you make and receive calls over an IP telephony network without restriction.
A VoIP phone looks and works just like a regular desk phone and usually does the same things. The main difference is how your phone calls travel through the network. With VoIP, this is done through an Internet connection instead of the traditional Public Switched Telephone Network (PSTN). Most VoIP phones will be able to do more things than their traditional counterparts.
You would need a special adapter to connect your regular phone to a VoIP network. We don’t recommend this because we find purpose-made VoIP phones are much more useful than older ones. They are designed specifically to make it easy for you to use VoIP phone functionality.
Yes, we can provide many brands of cordless phones that work with VoIP services, like those made by Yealink and Samsung.
Switching to VoIP phones does not mean you have to give up your current business phone number. We will take care of the coordination between your current and new phone service providers.
You can use your cell phone in a number of ways with a VoIP system. You can set your cell phone to ring when your office phone does, which is helpful if you’re not at your desk or in the office.
Most systems let you flip calls from one phone to another. So, if you answer the office phone when you need to leave the building, you can switch the call to your cell phone without any trouble.
With a VoIP mobile app for Android and iOS devices, you can turn your smart phone into an extension of your VoIP phone system, letting you set up call routing, transfer calls, and do much more.
It’s just as easy to make a VoIP call as it is to use a regular phone line. Just dial a number as you normally would on your VoIP device, and the call will go through your internet connection.
Cloud-based VoIP phone systems can do more than your old phone system can. You can use call forwarding, call transfer, three-way calling, and automatic call routing very easily as well as recording calls, embedding requirements that meet your compliance needs, and integrating with other systems including CRM, call centre or ticketing systems.
With traditional landlines, you have to buy and take care of expensive equipment. With a VoIP phone system, you don’t have to do that, so you can keep your budget in check.
It also makes sure that you’re ready for the future, since all businesses will have to switch to digital phone lines by 2025.
Most VoIP phone systems will work 99.99 percent of the time if you have good internet. Plus, you have the support of our UK-based helpdesk 24 hours a day if anything does go wrong.
The data centres that reputable VoIP providers use to offer digital voice services go through regular audits. They use the latest firewalls and intrusion detection systems, and all the data they handle is encrypted.
VoIP technology includes several features to keep your people, systems and data safe, including Secure Voice and SIP over TCP.
There aren’t many bad things about VoIP phone systems, but some businesses may have trouble with call quality and reliability. This is usually caused by a poor internet connection or less than optimal network within your business premises.
We make sure our customers will get great performance by advising them if upgrades are needed. We also only provide quotes from VoIP companies that have been around for a while and have a history of being reliable.
How much you’ll pay depends on several factors. It depends on which system is best for your business and how it’s configured.
The best thing is to ask for our ‘Total Cost of Ownership’ analysis of your current system, which will be formatted in our standard layout that matches all the bids and price quotes we’ll get from VoIP phone system providers for your during procurement. This makes it easy to compare VoIP providers and pricing structures.
The acronym “SIP” stands for “session initiation protocol,” and SIP trunking is the technology that enables phones to talk to each other over the internet instead of physical phone lines.
As SIP initiates the procedure that enables voice and data to be sent between devices, it opens up the channel for VoIP calls to begin.