3CX phone systems give you robust, fully equipped communications via the internet. This unified communications solution lets you communicate with your colleagues and customers anywhere, easily.
This product guide explains:
- What 3CX Phone Systems can do
- The features and applications for businesses, schools and other types of organisation
- How it works with your other systems.
What can 3CX Phone Systems Do?
- Telephony: Web client and mobile apps for remote working
- Video: Included in your system, no add-ons needed
- Live Chat: Talk with your customers in real time via your website or WhatsApp!
- SMS: Allow your customers to interact with you instantly
- Integrations: CRMs and Microsoft 365
- Low Cost: Save on your phone bills, add ons and hardware
- Flexible: Keep your numbers, choose your phones and your provider
- Secure: 3CX includes advanced security features
- Install anywhere: Hosted or on-site, MiniPC, Hyper-V, VMware or KVM.
Backed by global system provider 3CX
Supported by Flywheel IT Services and our education subsidiary Colwyn Technologies
Trusted by 600,000+ customers globally
3CX Phone Systems Apps & Features
With 3CX, you can take your phone extension with you wherever you go.
With apps for Android, iOS, web browsers and Windows, you’re guaranteed to be kept in the loop, always and everywhere. What’s more, contacts can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & iOS Device
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
Send & Receive Bulk SMS/MMS
- Send SMS/MMS to your contacts or customers
- Route SMS to multiple agents so no message goes unanswered
- Keep personal mobile numbers private
3CX Live Chat: Next Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or 3CX App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
- Manage WhatsApp messages directly from one platform
- Messages are logged, to ensure no response violates company policies
- Staff do not need to give out their personal WhatsApp numbers
- Chat conversations are logged centrally
- WhatsApp messages can be sent to a queue of agents to share the load
User-friendly Web Client / Desktop Apps
- Work from anywhere – multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Video conferencing at the click of a button
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- View the status of your colleagues
Integrated Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
The 3CX Phone Systems Call & Contact Centre
With 3CX you get advanced call centre features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact centre technology.
● Switchboard and wallboard
● Call Centre Reporting – user activity, team queue, SLA and more!
● Queue Strategies and real-time statistics – round robin, hunt by threes and more
● Call & Chat Monitoring available for Managers
● Integration with Microsoft 365
● CRM integration with popular CRMs – Salesforce, Freshdesk and more
● 3CX CRM API to develop your own CRM integration
● Call Recordings
● Hot Desking
● Create your own call flows with 3CX CFD
With 3CX, you can significantly reduce your ongoing telecoms costs.
● Decrease your Phone Bill by up to 80%
● Licensing based on number of simultaneous calls and not extensions
● Make free interoffice calls and branch calls
● Free calls to remote workers with web client and iOS / Android apps
● Use prominent SIP trunks to reduce outbound call charges
● Eliminate 800 number phone bills with WebRTC integration
● Use International DIDs & IP Telephony so customers can call in at competitive rates
Security & Backup for 3CX Phone Systems
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
● Increased secure web server configuration
● Automatic detection & blacklisting of SIP attack tools
● Global IP Blocklist automatically updated for participating PBXs
● Traffic to 3CX apps is encrypted via the 3CX Tunnel
● Voice traffic is encrypted via SRTP
● Automatic generation and management of SSL certs
● Qualys labs A+ rating and Immunilabs A Rating
● Automatic failover for instant backup
● Encryption between browser and the website ensured via HTTPS
● Limit access to 3CX management console based on IP
3CX Phone Systems Call Flow Designer
By using 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
● Call routing based on customer authentication
● Automatic outbound dialler
● Callback scheduler
● Credit Card Authentication
● Phone Orders
● Automated Text to Speech & Speech to Text in 120 languages
CRM Integration with 3CX Phone Systems
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
This is how it can help you:
● Call recording
● Creates a new customer record for new numbers
● Saves agents time searching
● Chat journaling when using 3CX Live Chat
● Call logging in your CRM records – even when using 3CX Apps!
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:
● Check-in/out of Guests
● Sets extension to match guest name
● Billing of external calls
● Scheduling of wake-up calls
● Blocking of external calls in vacant rooms
Who are we?
Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK.
For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations.
In an average year we help 200 businesses use technology for fast-track growth, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children.
Our support services for
3CX Phone Systems
We install and support unified communications based on VoIP telephony all over the UK
Fixed price support contracts
Ask about our integrations with your other apps to boost productivity